Refund policy

Given the personalizations aspect of our products, Picsified does not offer refunds for orders where the design process has been initiated, approved, and/or printed posters or digital downloads. Customers are asked to thoroughly check their proofs before approving them.

We do, however, work with a 100% satisfaction guarantee. This means that we offer (unlimited) revisions if in case a customer is unsatisfied with the proof(s) of their poster.

Damages or mistakes

Please inspect your order upon receiving it and contact us if the item is damaged or partly incomplete. Please provide photo evidence. Mistakes made by us, that couldn't have been pointed out by the customer in the approval phase, will be fixed and replaced at our cost.

You can always contact us for any return questions at hello@picsified.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.